Privacy Policy – Laiba Embroidery

At Laiba Embroidery, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you interact with our business—whether through Etsy, social media, or direct contact.

1. Information We Collect

When you place an order or contact us, we may collect the following types of information:

• Personal Details: Name, address, email, and phone number
  
  
• Order Information: Product details, purchase history, and shipping information
  
  
• Payment Information: Handled securely through Etsy or third-party processors (we do not store your credit/debit card details)
  
  
• Digital Communications: Messages or emails sent to us regarding orders or inquiries
  
  

2. How We Use Your Information

Your information is used strictly for the following purposes:

• To process and fulfill your orders
  
  
• To communicate with you about your purchases or inquiries
  
  
• To provide customer support and handle complaints or refunds
  
  
• To improve our products and customer experience
  
  
• To comply with legal, tax, and accounting obligations
  
  

We do not sell, rent, or share your information with any third parties for marketing purposes.

3. Data Storage & Security

We store your data securely and only for as long as necessary to fulfill the above purposes. Measures we take include:

• Restricted access to customer information
  
  
• Use of secure platforms (such as Etsy) for transactions and communication
  
  
• Regular backups and secure password management
  
  

4. Third-Party Services

We may use trusted third-party tools and platforms such as:

• Etsy – to process orders and manage communication
  
  
• Shipping partners – to deliver your products
  
  
• Email providers – for order confirmations and updates
  
  

Each third party has its own privacy policy and data protection practices.

5. Your Rights as a Buyer

You have the right to:

• Access the personal data we hold about you
  
  
• Request correction of incorrect or outdated data
  
  
• Ask for deletion of your personal data (where legally permitted)
  
  
• Withdraw consent to our use of your data (in applicable cases)
  
  

To request any of the above, please contact us via Etsy messages or email.

6. For Digital File Purchases

When you purchase digital embroidery files:

• No physical delivery occurs.
  
  
• All downloads are handled through secure Etsy servers.
  
  
• We do not track or collect additional data beyond your purchase record.
  
  

7. Policy Updates

We may update this policy from time to time to reflect changes in our practices or for legal compliance. We recommend reviewing this page periodically.

📩 Contact Us

If you have any questions or concerns about your privacy or this policy, please reach out:

Laiba Embroidery
Owner: Ehsan
📍 [Austin, Texas]
📩 Etsy Messages or ehsan@laibaembroidery.com