📄 Terms & Conditions – Laiba Embroidery

Welcome to Laiba Embroidery. By placing an order with us or interacting with our shop, you agree to the following terms and conditions. Please read them carefully before purchasing.

1. General Information

Laiba Embroidery is a business offering machine embroidery services, including:

• Custom embroidered patches (physical items)
  
  
• Digital embroidery design files (downloadable items)
  
  

All products are created using professional embroidery machines such as Barudan and Tajima, ensuring quality and precision.

2. Order Process

• Orders are accepted via Etsy or direct message.
  
  
• Please ensure that all information provided (design files, measurements, shipping address, etc.) is accurate.
  
  
• We reserve the right to decline orders that are unclear, offensive, or violate copyright laws.
  
  

3. Pricing & Payment

• All prices are listed in the shop and are subject to change without notice.
  
  
• Payment must be made in full at the time of purchase.
  
  
• Accepted payment methods are those offered by Etsy (credit/debit card, Payoneer PayPal, etc.).
  
  

4. Shipping (for Physical Items)

• We ship worldwide using trusted courier and postal services.
  
  
• Buyers are responsible for providing the correct shipping address.
  
  
• Shipping time estimates are provided but not guaranteed due to customs, delays, or external factors.
  
  

5. Digital Downloads

• Digital embroidery design files will be available for instant download after payment confirmation.
  
  
• No physical item will be shipped for digital orders.
  
  
• Due to the nature of digital goods, all sales are final—no returns or cancellations.
  
  

6. Returns & Exchanges

For Physical Items:

• Returns/exchanges accepted within 14 days of delivery (buyer pays return shipping).
  
  
• Custom or personalized items are non-refundable unless defective or damaged.
  
  

For Digital Items:

• No returns, exchanges, or cancellations are allowed once the file is downloaded.
  
  
• If you experience any issues with a file, contact us and we’ll assist you promptly.
  
  

7. Custom Orders & Artwork

• We welcome custom orders and can digitize customer logos and artwork.
  
  
• By submitting artwork to Laiba Embroidery, you confirm that you have full rights to use the design.
  
  
• We are not responsible for copyright violations if the design provided is not owned by the buyer.
  
  

8. Usage Rights (Digital Products)

Unless otherwise stated:

• You may use our digital designs for personal use and limited commercial use (e.g., selling finished embroidered products).
  
  
• Reselling, sharing, or redistributing the digital files in any form is strictly prohibited.
  
  

9. Limitation of Liability

• Laiba Embroidery is not liable for any indirect, incidental, or consequential damages resulting from the use of our products.
  
  
• We are not responsible for shipping delays, lost packages, or incorrect use of digital files.
  
  

10. Privacy & Data Protection

Your privacy is important to us. Please refer to our [Privacy Policy] for information on how we collect, use, and protect your personal data.

11. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will be posted on our shop page.

📩 Contact Us

For questions, custom orders, or clarification on any policy, please contact:

Laiba Embroidery
Owner: Ehsan
📍 Lahore, Pakistan
📩 Etsy Message or ehsan@laibaembroidery.com